Technical Support
We aim to be the preferred service provider for all healthcare and scientific related products, ensuring that our customers receive a high return on their investment. Maintaining a high level of customer satisfaction is of paramount importance to our team at Address Medical.
Regular maintenance
Our regular preventive maintenance service maintains the high standards of accuracy and precision each application needs, as well as minimizing instrument downtime. Regular maintenance can also help to increase the lifespan and productivity of your instruments.
Service excellence
Ensuring service excellence, we have qualified engineers responsible for after-sales support anywhere in the UAE. These engineers work together with the manufacturers’ technical support team from regional offices.
Quality of service assured
Service is a core competency at Sedeer, our certified experts deliver timely, efficient, and high-quality services.
Training & Application
Address Medical is a fully focused customer-oriented company, delivering high quality effective classroom-based one-on-one clinical application training and non-clinical application training. We provide new staff training and orientation on “Best Practice” use of clinical applications for doctors, nursing staff, and biomedical engineers.
We also coordinate vendors delivered training courses to gain and understand new and changed clinical applications. Within each project time frames, we plan, schedule, and implement training sessions for their applications.
Maintaining a high level of customer satisfaction and up to date knowledge of applications technologies and procedures, we ensure current best practice training delivery and contributes to a positive team environment that supports the goals and aspirations of the organization.
With a dedicated and adept IT/integration team available to work with the client, it is possible to achieve all re-quired external hardware or software/LIS integrations, guaranteeing the seamless availability of data while en-hancing productivity and processes.
